FAQ
Jiannan Machinery has been an intelligent product service provider for over 50 yearsWhat is the reason why the electric meter does not recognize the card after replacement? How to handle it?2024-10-24
Card replacement operation refers to the process of reissuing a user card in the event of loss or damage. In general, there is no meter that does not recognize cards.
What should be noted when issuing and using setup cards?2024-10-24
The setting card is a tool for setting electricity prices and meter parameters. If not handled properly during issuance and use, it can easily cause a series of troubles such as inability to modify electricity prices. Therefore, we should pay special…
Which type of report in the electricity sales system can be used as the basis for financial accounting and reconciliation?2024-10-24
This has been a vague concept among many users in the past. Including "Why do daily settlements need to be made as soon as electricity is sold" and Why can't detailed reports be used for reconciliation. These questions have been raised…
ukd、 How to determine if the card dispenser is installed properly? What are the characteristics of poor installation?2024-10-09
The 3B card dispenser consists of five main parts: card reader, control card, data cable, data interface, and power interface. The control card is inserted into the ISA slot provided by the computer motherboard, and the power supply shares the comput…
What are the symptoms and how to deal with the dirty card slot of the reader/writer?2024-10-09
When the card holder of the reader/writer is used for too long or in a poor environment, it is easy to cause the card holder of the reader/writer to become dirty. Sometimes, it may also be caused by the user card chip sticking oil or other dirt enter…
How to deal with the system prompt 'The power card has not been fully restored, please repair it...'?2024-10-09
When users insert the power card into the meter, errors in card reading and writing may occur due to the card being unplugged too early (usually requiring a waiting time of more than half a minute), the card not being fully inserted by the user, or t…
How to handle the system prompt 'User card password is incorrect three times, please proceed with caution'?2024-10-09
This prompt usually appears when writing cards. There are two reasons for this: one is that the card is not inserted properly or the card itself is damaged, resulting in card writing errors. One reason is that the original card issuing data is lost d…
How to handle the system prompt 'Major error: data on the card does not match the database'?2024-10-09
When the database is modified by human error (usually referring to the Issucard database), the system will prompt this message when performing electricity sales operations on the user card. Speaking of this issue, I want to emphasize that users must …
What is the reason for the inexplicable loss of power in the electric card after selling electricity? How to handle it?2024-10-09
This situation (which we may call "power loss") is extremely rare. However, if the user unplugges the card too early or if there is a problem with the power card itself, there may be a "power loss" phenomenon. Often, when this sit…
How to deal with "sup" (i.e. "overload") displayed on the user's electricity meter?2024-10-09
The first step in raising this question is to roughly estimate whether the user's electricity consumption has indeed exceeded the full load of the meter (4.4kw for single-phase 5 (20) A, 8.8kw for single-phase 10 (40) A, 26.4kw for three-phase 1…
How to deal with data loss?2024-10-09
Before discussing this issue, I would like to emphasize one point: data backup must be consistently done and treated as a key part of daily operations. A good data backup habit is to backup twice a day (once at noon and once at night); The backup dis…
Unable to enter the electricity sales system, the system prompts "INdex does not math table, Recreate index. [cancel] [| ignore]". How to handle this?2024-10-09
This error is highly likely to occur when a computer experiences unexpected power outages or abnormal shutdowns. This is mainly due to the damage caused by the system database and index files not being closed properly. In fact, the destruction of dat…
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